Category Archives: Instawares Sales Team
Customer Care Outreach – What’s Your Bid?
Opening a new restaurant, store, hotel, or an established school system looking to reorder a large quantity of supplies? Whether you’re searching the market for big equipment items or every day supplies, our bids department can assist you in locating the best available pricing. With representatives corresponding to various geographic regions, a sales consultant is only a phone call or a click away from assessing your business needs. As a customer, you can submit a bid on our website at Instawares.com by accessing the “Custom Quotes” tab, located on our homepage. Contacting the bids department through customer service can also get your search started, by providing the necessary information regarding your bid.
Getting Started
To begin the bids process, the customer needs to be aware of the products they wish to purchase, as well as, any constraints pertaining to spacing, time, and pricing. As the customer, it is your duty to communicate this information pertaining to your request(s) to the bids department. When you access the “Custom Quote” tab, a form will appear, requesting contact information and details about your bid. This information will be used for easy correspondence by the respective sales consultant with you, and for analysis of the market to meet your business or budgetary needs.
Requesting a bid: Large Equipment
In the past, bids were turned down if they didn’t meet a minimum monetary threshold. This “line in the sand” was $5,000. For the customer, this could create a situation where either an additional unit must be purchased, or failure to qualify for a bid. Recently, however, we have done away with this minimum, and are now accepting bid requests of all sizes. Of course, if you are looking for the lowest priced spatula, then I would recommend contacting customer service. Another strength exclusive to our … Read the rest
Shop Smarter with the Instawares Promise
Everyone has experienced a case of buyer’s remorse at some point in their lives. Whether you paid too much or simply did not get exactly what you needed, getting stuck with something you are not going to use can be a frustrating (and costly) experience. As part of our commitment to ensuring 100% customer satisfaction, the Instawares team is pleased to announce the all-new Instawares Promise. Our pledge to provide every customer with a superior online shopping experience, the Instawares Promise includes a price-match promise and no-hassle return policy to ensure that you are happy with every purchase.
Price Match Promise
Instawares is dedicated to offering the largest selection of restaurant equipment and supplies at the lowest prices in the industry. If you find a product that we carry at a lower price, online or in a showroom, simply call us at 1-888-465-8817 and we’ll match the competitor’s price. To expedite your request, make sure you have the competitor URL or quote on dealer letterhead handy. For more information on our price match promise, visit the Instawares Promise page on our site.
No Hassle Return Policy
Returning an item can be an aggravating ordeal, so Instawares strives to make the process as painless as possible. We take the guesswork out of returns, providing quick and easy returns with no surprises. Unlike other restaurant supply companies, which charge restocking fees of 20% to 40% for returns, Instawares does not charge any fees for returns totaling up to $1,000. We’ll even pay shipping for all returns within 15 days of delivery. Find out more about our no-hassle return policy by visiting our Instawares Promise page.
Buy with 100% confidence knowing that your purchase is backed by the Instawares Promise and a company with ten years of experience selling restaurant equipment and supplies … Read the rest
Looking for new equipment? Look at the 4 Fs first.
If anyone knows how to buy restaurant equipment, it’s Dick Bowder. As part of our Bids Team, Dick helps our customers outfit their operations with the right equipment at the best price. To teach the basics of buying restaurant equipment, Dick created his own course. Lesson 1: Before you go looking at equipment, look at your 4 Fs first.
Here are Dick’s 4 Fs for finding the best equipment for your needs.
FUNCTION – What end result are you trying to achieve?
Forget about what you think this piece of equipment should be. Focus on what are you want to achieve with this item. Here’s a simple example: if you want a beautifully filleted fish, you don’t reach for a slicer or a pizza cutter even though both can cut. You pull out the trusty filet knife because that’s the best way to achieve your end result.
To determine Function, you need to know:
- What is the specific end result this item should produce (the more specific you can be, the better the match)?
- What is the volume this item must hold, process, or produce?
- What about Wares and Accessories – for instance, what size pans should it accommodate or what accessories will it need?
Dick says, “Once we know the function, we can begin to look for the most suitable equipment that has the capacity and capability to produce the result you want.”
FIT – How big should it be and how much space do you have?
We’ve all heard about the restaurant owner who orders the state-of-the-art mega-range. And then finds out it won’t fit through the doors of his restaurant. Here’s how to avoid that.
Some questions to consider:
- Where is it going? Make sure that the location fits in with the work flow of that area.
Shipping Restaurant Equipment and Supplies to Canada
Unlike other restaurant equipment and supply companies, Instawares ships products to customers around the world. However, shipments to Canada are handled slightly differently than other international orders. As your Canadian order specialist, I’d like to share a few things you need to know when shipping an order from Instawares to Canada.
There are two basic methods for shipping Canadian orders: freight and UPS. You need a freight forwarding company for most international orders that ship freight. However, Canadian orders shipping via a freight carrier require only a broker to handle paperwork and fees. If you don’t have a broker, I can provide you with the names of some of the brokers that we have worked with in the past. Please note that there are additional fees associated with brokers and that these fees are not part of our prices. You will be responsible for paying any required broker fees in addition to the standard shipping charges. If your order is shipped UPS, you will not need a broker.
All other instructions for shipping international orders still apply for Canadian orders. If you need to ship to Canada, you will need to place your order by phone. To do so, simply call Instawares toll free at 1.800.892.3622. All calls and emails will be conducted in English. The minimum order amount for international orders is US $500, not including shipping. When placing an order for Canadian delivery, you will need to arrange your payment method in advance. Most international orders are paid via wire transfer. We also accept credit card orders over the phone for those paying with a valid U.S. credit card with a U.S. billing address.
Want an estimate? You can also request a quote before you buy by emailing me at lmoore@instawares.com. Please include a list of … Read the rest